Switching Mobile Supplier
Getting a brand new phone used to be jaded by the sinking feeling that you’re going to have to message every single contact with your new number. Thankfully, times have changed and it’s easier than ever before to keep your phone number when you move supplier, or upgrade.
Under guidelines introduced in 2019, you can now switch mobile network and take their number with you via a single text message.
Simply text 'PAC' to the number 65075
If you do this then you’ll receive a message from your provider including the PAC (porting authorisation code) - the reference you need to give to your new provider to be able to 'port' the number.
The text may also include any details of contract clauses, early termination feesor pay-as-you-go balances.
The PAC is valid for 30-days and once given to the new supplier the processshould be completed within one working day.
For those wanting a fresh start, the process is just as easy.
Simply text 'STAC' to 75075
This sends a message to your network to request a Service Termination Authorisation Code (STAC).
You’ll then receive a confirmation message from the provider, along with any relevant information about early-termination fees or outstanding balances. This essentially terminates your contract, allowing you to move to a new supplier without ever talking to a customer service helpline.
As with the PAC service, you have 30 days to use this code.
Will I have to pay any charges if I switch phone providers?
So long as your contract is complete, then there should be no additional charges.
If you’re unsure whether your contract has finished or not, Ofcom provides a free checking service. Just text INFO to 85075 and you’ll be notified of the current status of your contract and any charges that might be due.
Note: on some networks you will need to type INFO followed by your 8character date of birth (ddmmyyyy)
There you have it. A quick and easy way to switch between mobile providers, or simply check your contract.
For more information contact us on 0191 4198181 or email info@siriustelecom.uk
