Switching Provider - FAQs
We know changing provider can come with apprehension, so we’ve put together some frequently asked questions to dispel some of the more common misconceptions.
Why should I switch provider?
If you've been with your provider for a while, you could be using an old service or product. Technology changes quickly, meaning something which wasn’t previously available to you, may be now.
Additionally, some providers increase their prices once you're out of contract so you might be paying for a service that you could be getting cheaper elsewhere.
Is it a Hassle?
No. Changing broadband or landline provider is easier than ever before.
In most cases, you won’t even need to contact your current provider to cancel your contract. Instead, the responsibility for managing the switch lies with the provider you are switching to.
How long does it take to switch?
The general rule of thumb is between 2 and 4 weeks depending on the type of service being ordered, and whether it requires an engineer installation.
Will there be any downtime?
The biggest hurdle! .....
A landline transfer is a seamless changeover, usually completed within a few minutes.
Although a little more complex, a broadband migration is usually completed in the time it takes to swap your router, though it can take anywhere from 30 minutes to a few hours, depending on any internal changes on site.
Let your Sirius Account Manager know of any convenient dates or quieter days for installation, from there you can create your migration plan.
The day of the switchover will be confirmed well in advance and can be changed if required.
We can even send one of our engineers on the day of the switch, to help with any internal changes.
Can I keep my phone number?
Yes. If you’re just changing providers, your current landline number will be transferred.
If you're moving out of the area, your old number can be diverted, or moved to an internet-based service (VoIP) to allow you to retain any built relationships.
Can you switch mid-contract?
Yes, but you may face charges from your current provider if you do. Some providers charge exit fees and enforce fixed terms, which can make switching while in contract an expensive affair.
If there is a charge, you'll be notified of this once the switching process is in motion, and you're free to cancel the switch if want to.
Why Choose Sirius?
Sirius are trusted Telecoms and IT experts based in the North East of England. We're on a mission to change the industry, and make sure that your telecoms and broadband contract works for YOU.
Your terms, your budget, your needs.
We offer:
- Bespoke Telecom, Broadband, Mobile and IT Solutions
- Competitive Pricing
- Wholesale Discounts
- Flexible Contract Terms - Starting from just 30 days
- Market Leading Products – From Zen, BT, Vodafone and more
- ISO9001:2015 quality accredited
If we have not addressed all of your queries, please email info@teamsirius.co.uk and we’ll be happy to help.
